Murrna Portal

Privacy contact

Privacy Policy

Account and contact information, including mobile number, email address when used for business or admin access, display name, role, and OTP verification status.
Tester profile information, including profile basics, invite source, participation status, campaign reliability signals, and saved app display settings.
Business verification information, including legal name, display name, commercial registration or unified national number, representative details, uploaded verification documents, branch details, addresses, map references, and campaign approval history.
Campaign activity, including claimed seats, check-ins, survey answers, photo references or upload IDs provided in surveys, notification events, admin actions, and audit records.
Technical information needed to operate the service, including session tokens, device or browser metadata, server logs, API request data, and security events.

To create and verify accounts, send OTP codes, keep users signed in, and prevent unauthorized access.
To operate tester campaigns, confirm attendance, collect required feedback, maintain campaign quality, and show businesses aggregated or campaign-specific results.
To review and approve business profiles, manage branches and campaigns, support billing and promotions, and resolve operational issues.
To send service notifications, invite messages, campaign updates, support responses, and administrative notices.
To protect Murrna, testers, businesses, and the public from fraud, abuse, no-shows, duplicate accounts, security incidents, and policy violations.

We share information with service providers that help us run Murrna, such as OTP delivery, hosting, database, maps, payments, notifications, translation, and operational support providers.
Businesses receive the campaign information needed to understand attendance and feedback. We avoid exposing unnecessary tester personal data in business result views.
We may disclose information when required by law, to protect rights and safety, or during a business transfer such as a merger, acquisition, financing, or asset sale.
We do not sell personal information and do not use third-party advertising SDKs or cross-app tracking in the Murrna app.

We keep account, campaign, audit, billing, and verification records for as long as needed to provide the service, meet legal obligations, resolve disputes, prevent abuse, and maintain accurate business records.
Users may request access, correction, or deletion by contacting us. We may retain limited records when required for security, fraud prevention, accounting, legal compliance, or dispute handling.
When information is no longer needed, we delete it, anonymize it, or restrict access according to operational and legal requirements.

The mobile app uses network access to communicate with Murrna services and may open an external maps app or website when a user chooses to view a campaign location.
The current app does not use third-party advertising tracking and does not collect precise device location in the background.
If a future version requests photos, location, notifications, or another device permission, the app will explain the purpose before or when the permission is requested.

Murrna is not intended for children under 13. Campaign participation is intended for users who can responsibly attend visits and provide feedback. If we learn that a child provided personal information without appropriate consent, we will take reasonable steps to delete it.

Information may be processed in Saudi Arabia and other countries where Murrna or its service providers operate. Privacy and data protection laws may differ from those in the user's location.
We may update this policy as the product, legal requirements, or service providers change. The updated version will be posted on this page with a new last updated date.